ITB FAQ's

Pre-Sale Info:

When is the latest I can join InTheBooth to be involved in the ticket pre-sale?: You can sign up any time to gain access to ticket pre-sales but presales are not unlimited. Once the allotted tickets are sold out that specific presale is over.
What is the surcharge?: Tickets are subject to a per ticket surcharge which is shown in the ticket selection page at the time of purchase.
If I don’t live in US can I still be a member?: Absolutely. InTheBooth is an exclusive members only global fansite.
What forms of payment are accepted?: All major credit cards are accepted by InTheBooth, including Visa, Mastercard and American Express
Do I have to be a Tiësto.com member to participate in InTheBooth ticket pre-sale?: No, but you do need to be a member of InTheBooth
When is the latest I can join InTheBooth to be involved in the ticket pre-sale?: You can sign up any time to gain access to ticket pre-sales but presales are not unlimited. Once the allotted tickets are sold out that presale is over.
How many tickets can I buy?: Each member can buy 4 presale tickets to a show of their choosing.
If I participate in the presale for concert tickets, am I guaranteed the tickets I want?: No. Membership for InTheBooth guarantees you ACCESS to the ticket presale It does not guarantee you tickets.
How much do InTheBooth presale tickets cost?: Ticket costs vary for each show. Please refer to the show you wish to buy tickets for for pricing information.
When will I receive my tickets?: The tickets for the TIËSTO 2009 WORLD TOUR are electronic. After you have purchased you will receive your E-tickets via email. Please print your email and bring this with you to the venue. This confirmation email is your E-ticket and contains a unique bar-code with your ticket purchase details. Upon arrival at the venue you will be asked to present your E-ticket with the bar-code for scanning verification along with valid ID or the credit/payment card the tickets were purchased with.
What is the service charge?: Tickets are subject to a per ticket service charge which is shown in the ticket selection page.
Is this site secure?: Yes, all your details are held securely on our systems. Your credit or debit card details are NOT retained by us. When processing payments, we use a SSL secure connection to the bank’s computers.
What name will appear on my Credit Card or Bank Statement?: TIËSTO 2009 WORLD TOUR Ticket payments will be handled by Venue Driver and this will appear on your card statement.
Can I get a refund?: Bookings are NON REFUNDABLE and NON TRANSFERABLE.

Ticket Purchasing:

Am I able to buy InTheBooth presale tickets over the telephone?: No, presale tickets are only available through the InTheBooth website.
Once I have ordered will I receive an order confirmation?: Yes absolutely. Be sure to check your email inbox for your order confirmation. If you can’t find it there be sure to check your spam box.
If I have any questions concerning my purchase can I contact someone?: Yes, please contact support@tiestotickets.com and someone will get back to you within 24 hours.
Can I get replacement tickets if I lose my tickets?: If you email support@tiestotickets.com and enter your order confirmation in the email, we will be sure to resend your electronic ticket.
What forms of payment are accepted?: All major credit cards are accepted by InTheBooth.
What happens if a show is rescheduled or cancelled?: You will be offered the opportunity to transfer your tickets to the new date, or receive a refund
Am I able to cancel my tickets if I am unable to make the show?: No tickets are non-refundable

InTheBooth Membership Information:

How do I sign up for InTheBooth?: You can register at www.inthebooth.com
How much does it cost to subscribe to InTheBooth?: There are two available packages at InTheBooth. The Gold Package costs $50 and the Platinum Package costs $80. Shipping is included in these prices.
I don’t have a credit card, can I purchase an InTheBooth membership with a check or money order?: Currently we are only accepting payment by credit card.
Please send all username and/or password questions to support@inthebooth.com: You can register at www.inthebooth.com
As a paid member, when will I receive my InTheBooth package items?: Within 45 days of your order

Account Management:

How do I login and get started?: To login simply enter your username/email address and password into the “login” section.
How do I edit my profile?: To edit your profile please click the “edit profile” link at the top of the page.

TIËSTO 2009 TOUR TICKETS
Email: support@tiestotickets.com